Care Management

At AIDS Care, we use a patient/client-centered approach. This means that patients/clients decide what they want to work on and we provide them with the necessary supports to be successful. When we first meet with patients/clients, we help them to identify their needs and develop a plan to meet those needs.

We advocate with other service providers to ensure that services are provided in a timely and respectful manner. We help the patient/client to gather all of the available information and then support the patients/client to make their own decisions. Patients/Clients can access our services at our Rochester, Bath and Geneva offices, and interpreting services are available.

Care Managers can:

• Coordinate services among providers
• Link clients with appropriate services
• Monitor needs for crisis prevention
• Improve medical compliance/adherence
• Follow up regarding specialty care
• Coordinate transportation 
• Address housing needs
• Assist with other psychosocial needs (support systems)
• Coordinate referrals and follow through for mental health, substance abuse, clothing, legal assistance, budgeting, debt management, and domestic violence
• Advocate for client needs
• Coordinate benefits and entitlements (SSI, SSD, DSS/DHS Public Assistance, food stamps, Unemployment Insurance)
• Provide insurance assistance (ADAP, private insurance, Medicaid and Medicaid spendown, Medicare Part D)
• Coordinate risk prevention for HIV positive people
• Provide support and education to clients’ families, partners, and friends
• Assist in obtaining appropriate Social Security or Department of Health and Human Services benefits.
• Provide support services, such as short-term crisis intervention and support groups.
• Design service plans to ensure that basic needs are being met.
• Connect patients with other service organizations and/or make referrals to a care manager, who can assist with:
  • Securing safe and adequate housing, clothing and food
  • Transportation to medical visits
  • Advocacy in the community
  • Massage and acupuncture services
  • Legal services
  • Domestic violence services
  • Veteran's services