Community Case Management

At AIDS Care, we use a client-centered approach. This means that clients decide what they want to work on and we provide them with the necessary supports to be successful. When we first meet with clients, we help them to identify their needs and develop a plan to meet those needs.

We advocate with other service providers to ensure that services are provided in a timely and respectful manner. We help the client to gather all of the available information and then support the client to make their own decisions. Clients can access our services at our Rochester, Bath and Geneva offices, and interpreting services are available.

Community Case Managers can:

• Coordinate services among providers
• Link clients with appropriate services
• Monitor needs for crisis prevention
• Improve medical compliance/adherence
• Follow up regarding specialty care
• Coordinate transportation 
• Address housing needs
• Assist with other psychosocial needs (support systems)
• Coordinate referrals and follow through for mental health, substance abuse, clothing, legal assistance, budgeting, debt management, and domestic violence
• Advocate for client needs
• Coordinate benefits and entitlements (SSI, SSD, DSS/DHS Public Assistance, food stamps, Unemployment Insurance)
• Provide insurance assistance (ADAP, private insurance, Medicaid and Medicaid spendown, Medicare Part D)
• Coordinate risk prevention for HIV positive people
• Provide support and education to clients’ families, partners, and friends

We offer two kinds of case management depending on the desire of the client and their level of need:

Supportive

• Responsive to immediate needs
• Short term
• Maintains stability
• May be used for people who are not ready for comprehensive case management

Comprehensive

• Serves multiple and complex needs
• Long term
• Requires frequent contact with case management team